USER DATA DELETION
Effective Date: May 2026
MyAd is a web-based software platform owned and operated by BRC9 LLC, a Florida limited liability company.
BRC9 LLC is the legal entity responsible for operating MyAd and managing eligible data deletion requests related to the platform.
MyAd provides a process through which users may request deletion, anonymization, disabling, or dissociation of eligible account-related information associated with their use of the platform.
This page explains how deletion requests may be submitted and how MyAd processes deletion-related requests.
For purposes of this page, “MyAd” refers to the web-based software platform, website, services, features, workflows, and related functionality provided through MyAd.
1. Requesting Data Deletion
Users may request deletion of eligible MyAd-related information by contacting:
support@myadonline.com
Requests should include sufficient information to identify the associated MyAd account, such as the registered email address or the Instagram account associated with the connection.
MyAd may request additional information where reasonably necessary to verify identity, account ownership, authorization, or security before processing deletion requests.
2. Instagram Authorization Removal
Users may disconnect Instagram authorization through Instagram or Meta platform controls, through MyAd functionality when available, or by submitting a deletion request to MyAd.
When Instagram authorization is removed, MyAd will take reasonable steps to disable or delete Instagram connection data associated with the account.
Once authorization is removed, MyAd will no longer be able to publish approved content to the associated Instagram account unless Instagram is reauthorized through the authorization flow.
Deletion or revocation of Instagram authorization may also depend on Instagram or Meta platform processes outside MyAd’s control.
3. Processing and Retention
After receiving a valid deletion request, MyAd will take reasonable steps to delete, anonymize, disable, or dissociate eligible information associated with the requesting user within 30 days.
Certain information may be retained where reasonably necessary for legal compliance, security protection, fraud prevention, infrastructure integrity, operational integrity, dispute resolution, audit obligations, abuse prevention, troubleshooting, or platform protection.
Certain infrastructure, backup, security, audit, webhook, operational, or compliance-related records may also be retained where reasonably necessary.
Deletion requests apply only to information reasonably controlled by MyAd within its operational environment, subject to technical, infrastructure, legal, and third-party platform limitations.
4. Effect of Deletion
Deleting account-related information or Instagram authorization data may limit platform functionality, disable operational workflows, prevent future publishing functionality, terminate access to portions of MyAd, or prevent restoration of historical activity.
If Instagram authorization is removed or deleted, MyAd will no longer be able to publish approved content to the associated Instagram account unless Instagram is reauthorized.
5. Contact
Questions regarding deletion requests, privacy requests, account access, or Instagram authorization removal may be sent to BRC9 LLC at:
support@myadonline.com
BRC9 LLC is located at:
350 S MIAMI AVE
1212
MIAMI, FL 33130
United States